This Service is offered to you, the customer, conditioned on your acceptance without modification of the terms and notices contained herein. Your use of this Service constitutes your Agreement to all such terms, conditions, and notices.
1.0 - You agree to let Santa Barbara IT Solutions fix, repair, restore, disassemble, open, clean, modify, and a combination of these to your equipment or device.
1.1 - Customer understands that working on their computer equipment or device(s), implies risks such as potential data loss or undesired behaviors. A Santa Barbara IT Solutions associate will inspect, check or diagnose your equipment before they fix or disassemble it. If, for some reason is not possible to do such a thing, Santa Barbara IT Solutions will be NOT in any way responsible for others' malfunctions, issues, flaws, or a combination of them after the work is complete.
1.2 - Customer agrees that he has made the necessary backups of their data to be restored in case of such loss. Santa Barbara IT Solutions will not be responsible for data loss or restoring lost data.
1.3 -Customer authorizes Santa Barbara IT Solutions to Service, repair, and install anti-virus and any other necessary software on clients' computers to perform required services. All software will be deleted or uninstalled upon completion of the Service (unless it was purchased). All Remote Repair services are subject to the terms of this Agreement.
1.4 - Santa Barbara IT Solutions will only perform and provide computer services, repairs, and upgrades as requested by the customer.
1.5 - Santa Barbara IT Solutions will conduct honest, reasonable, and considerate services. Our goal is to provide the highest quality of Service and support, but specific results cannot be guaranteed.
1.6 - Computer service/repairs/ upgrades are provided as services. There may be circumstances under which computers cannot be repaired. It will have to be rebuilt or upgraded. e.g., Age of PC, repair/replacement parts obsolete (memory chips, motherboards, etc.)
1.7 - The exact time required to service/repair a computer, smartphone, etc., cannot be predicted, but we can provide an approximate time.
1.8 - Some repairs come with 90 days warranty (e.g., iPhone parts). Others will have 12 months, such as iPhone screens (excluding any water damage and accidental cracks). Water-damaged repairs will have only fourteen days warranty.
1.9 - When it comes to equipment damaged by some liquid, some of them appear to be working; this is due to corrosion within the Microchips (ICs) shorting together, allowing an electrical current to run. However, it can sometimes be a short circuit, so when the technician cleans and flushes the device, it may result in the equipment no longer powering up. Please sign the disclaimer if you understand the risk and wish to continue with the repair.
2.0 - Santa Barbara IT Solutions offers competitive prices. Furthermore, Santa Barbara IT Solutions will accept any donation. We will be using them to invest and improve our services.
2.1 - Computers, smartphones, and other services are not free, so the cost of labor and parts must be paid in full by the customer. This can be found on the invoice.
2.2 - An estimated cost for parts and work will be provided before performing computer services/repairs.
2.3 - Estimates are not guaranteed.
2.4 - Not all services can be completed on the site's customer and must be completed in our shop.
2.5 - If there is an unforeseen deviation from the estimated amount, every effort will be made to contact and inform the customer about the situation.
2.6 - If the customer cannot be reached, work will stop until contact is established. Once the customer has been reached, your decision to continue or stop will be needed.
2.7 - All services/repairs are subject to California State Sales Tax.
2.8 - If customers are unhappy or unsatisfied with our services, we will not be able to get you a full refund for any part(s) you might have purchased. Instead, we can provide a better solution or pay up to 50% of the price paid by the customer for that particular job (excluding parts).
2.9 - We always require 50% upfront for special-ordered parts such as computer parts, mobile parts, hardware, and special software. Order cancellation must be emailed to firstname.lastname@example.org within 12 hours of the placement of the order. Cancellations placed after 12 hours or after the order has shipped will result in a restocking fee.
2.10 - Santa Barbara IT Solutions accepts all major credit cards, business checks, PayPal, Apple Pay, and cash as a form of payment.
2.11 - It is a crime to write a bad check, and we will pursue further action if an invoice is left unpaid.
2.12 – SB IT Solutions cannot hold devices for more than thirty days. SB IT Solutions will contact the owner several times for immediate pick-up before the deadline. If a customer leaves an unpaid bill, SB IT Solutions will take ownership of the device (s) to compensate for any loss. We won't return devices to customers after thirty days, even if the client wants to pay the bill.
3.0 - Service(s) are provided to fix, upgrade, or otherwise repair the computer system(s) for which customers request such Service (s).
3.1 - Customer's equipment will not be in any way tampered with. Our primary goal is to fix your computer, smartphone, device, etc., not damage it.
3.2 - In the event we damage your equipment or system (including data loss caused by already existing problems in the customer's plan). For example, viruses, poorly configured software, hardware problems, or hardware failures. Santa Barbara IT Solutions will not be responsible.
3.3 - Santa Barbara IT Solutions might use third parties to do specific jobs. All the labor and part costs will be compensated to the customer.
3.4 - If one of our associates accidentally damages your equipment, Santa Barbara IT Solutions will be responsible only for the part(s) damaged. If your computer or smartphone becomes irreplaceable, we can pay up to 50% of the value based on used equipment markets such as Mac2Sell.com.
3.5 - If third-party labor is needed, the cost will be charged to the customer.
3.6 - You agree to hold Santa Barbara IT Solutions and any person(s) associated with it.
3.7 - If we cannot fix your equipment, we will let you know as soon as possible.
3.8 - It is your responsibility to back up your data. Santa Barbara IT Solutions will not be responsible for data loss or other damages.
3.9 - All services will be conducted professionally, reasonably, and promptly. Also, we will consider the circumstances and nature of your technical problems.
3.10 - Support will be provided for problems that were not entirely resolved.
3.11 - Santa Barbara IT Solutions offers up to a 90-day warranty for most labor, except water-damaged devices. Also, we are responsible for our job and parts and nothing else. Some parts have certain types of warranties. Santa Barbara IT Solutions is not responsible for any failure part(s) once the part's warranty expires.
3.12 - Unrelated work will not be covered by the warranty and may need a different type of Service and part. Devices already opened or disassembled by third-party companies or by the owner will be taken as "already opened" machine (s) and will void our 90 days warranty. Santa Barbara IT Solutions will not be responsible for any possible erratic behavior after completing the job.
I hereby agree to the above terms and authorize Santa Barbara IT Solutions to perform the services/repairs stated in the service order. I also agree to the terms and conditions within this Agreement.