This Service is offered to you, the customer, conditioned on your acceptance without modification of the terms, and notices contained herein. Your use of this service constitutes your agreement to all such terms, conditions, and notices.
1.0 - You agree to let Santa Barbara IT Solutions, to fix, repair, restore, disassemble, open, clean, modify, and/or a combination of these to your equipment or device.
1.1 - Customer understands that in the process of working on his/her computer equipment, or device(s), it implies risks such as potential loss of data or undesired behaviors. A Santa Barbara IT Solutions associate will inspect, check or diagnose your equipment before he/she actually fixes, or disassemble it. If for some reason is not possible to do such thing, Santa Barbara IT Solutions will be NOT in any way responsible for others malfunctions, issues, flaws, or a combination of them after the work is complete.
1.2 - Customer agrees that he has made the necessary backups of his/her data so that, in the event of such loss, the data can be restored. Santa Barbara IT Solutions will not be responsible for data loss or responsible for restoring lost data.
1.3 -Customer authorizes Santa Barbara IT Solutions to service, repair and / or install anti-virus and any other necessary software on clients’ computer to perform required services. All software will be deleted or uninstalled upon completion of the service (unless it was purchased). All Remote Repair services are subject to the terms in this agreement.
1.4 - Santa Barbara IT Solutions will only perform and provide computer services, repairs, and upgrades as requested by the customer.
1.5 - Santa Barbara IT Solutions will conduct honest, reasonable, and considerate services. Our goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.
1.6 - Computer service/repairs/ upgrades/advices are provided as services. There may be circumstances under which computers cannot be repaired. It will have to be rebuilt or upgraded. e.g.: Age of PC, repair/replacement parts obsolete, (memory chips, motherboards, etc.)
1.7 - The exact length of time required to service/repair a computer, smartphone, etc. cannot be predicted but we can provide an approximate time.
1.8 - Some repairs come with 90 days warranty (e.g. iPhone parts) others will have 12 months such as iPhone screens (excluding any water damaged, and accidental cracks). Water damaged repairs will have only fourteen days warranty.
1.9 - When it comes to equipment damaged by some liquid, some of them appear to be working; this is due to corrosion within the Microchips (IC's) shorting together, allowing an electrical current to run. However, it can sometimes be a short circuit, so when the technician cleans and flushes the device, it may result in the equipment no longer powering up. If you understand the risk and wish to continue with the repair please sign the disclaimer.
2.0 - Santa Barbara IT Solutions offers competitive prices. Furthermore, Santa Barbara IT Solutions will accept any type of donation. We will be using them to invest and improve our services.
2.1 - Computers, smartphones, and any other services are not free, so the cost of labor and/or parts must be paid in full by the customer. This can be found on the invoice.
2.2 - An estimate of cost for parts and work will be provided before performing computer services/repairs.
2.3 - Estimates are not guaranteed.
2.4 - Not all services can be completed on site's customer and must be completed in our shop.
2.5 - In case there is an unforeseen deviation from the estimated amount, every effort will be made to contact and inform the customer about the situation.
2.6 - In case the customer cannot be reached, work will stop until contact is established. Once the customer has been reached; your decision to continue or stop will be needed.
2.7 - All services/repairs are subject to California State Sales Tax.
2.8 - If for any reason customers are unhappy or unsatisfied with our services, we will not be able to get you a full refund for any part(s) you might have purchased. Rather we can provide a better solution or pay up to 50% of the price paid by the customer in that particular job (excluding parts).
2.9 - We always require 50% upfront for special-ordered parts such as computer parts, mobile parts, any type of hardware, and/or special software. Order cancellation must be emailed to firstname.lastname@example.org within 12 hours of the placement of the order. Cancellations placed after 12 hours or order has shipped will result in a restocking fee.
2.10 - Santa Barbara IT Solutions accepts all major credit cards, business checks, PayPal, Apple Pay, and cash as a form of payment.
2.11 - It is a crime to write a bad check and we will pursue further action if an invoice is left unpaid.
2.12 – SB IT Solutions cannot hold devices for more than thirty days. SB IT Solutions will contact the owner several times for immediate pick-up before the dead line period. If there is an unpaid bill left by a customer, SB IT Solutions will be taking ownership of the device (s) to compensate for the loss if any. We won’t return devices to customers after the thirty days even if the client wants to pay the bill.
3.0 - Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which customers request such service(s).
3.1 - Customer’s equipment will not be in any way tampered with. Our primary goal is to fix your computer, smartphone, device, etc.; not damage it.
3.2 - In the event, we damage your equipment or system (including data loss caused by already existing problems in the customer’s system). For example viruses, poorly configured software, hardware problems or hardware failures. Santa Barbara IT Solutions will not be responsible.
3.3 - Santa Barbara IT Solutions might use third parties to do certain jobs. All the labor and part costs will be compensated for the customer.
3.4 - If one of our associates accidentally damages your equipment, Santa Barbara IT Solutions will be responsible only for the part(s) damaged. If your computer or smart-phone becomes irreplaceable, we can pay up to 50% of the value based on used equipment markets such as Mac2Sell.com.
3.5 - If third party labor is needed, the cost will be charged to the customer.
3.6 - You agree to hold Santa Barbara IT Solutions and any person(s) associated with it.
3.7 - If we are not able to fix your equipment we will let you know as soon as possible.
3.8 - It is your responsibility to back up your data. Santa Barbara IT Solutions will not be responsible for data loss or any other damages.
3.9 - All services will be conducted in a professional, reasonable, and timely manner. Also, we will take into consideration the circumstances and nature of your technical problems.
3.10 - Support will be provided for problems that were not completely resolved.
3.11 - Santa Barbara IT Solutions offers up to 90-days warranty for most labor, except water damaged devices. Also, we are only responsible for our job and parts and nothing else. Some parts have certain types of warranties. Santa Barbara IT Solutions is not responsible for any failure part(s) once the part’s warranty expires.
3.12 - Unrelated work will not be covered by the warranty and may need a different type of service and/or part. Devices already opened, disassembled by third party companies or by the owner will be taken as “already opened" device (s) and will void our 90 days warranty. Santa Barbara IT Solutions will not be responsible for any possible erratic behavior after the job is complete.
I hereby agree to the above terms and authorize Santa Barbara IT Solutions to perform services/repairs stated in the service order. I also agree to the terms and conditions within this Agreement.